Refund policy
We do not accept returns or exchanges for customer reasons (e.g., wrong size, wrong image, etc.).
We provide detailed product information on the product pages for our customers to feel more comfortable with their purchases. Please check the product information carefully before purchasing.
If you find any damage or defects in the products you receive, please contact us within 7 days of receipt of the products. If the product is defective, we will pay for the shipping costs of returning or exchanging the product. Refunds in the case of returns will be paid within 5 business days after the product arrives at our company and its condition is confirmed.
＜For inquiries regarding returns and exchanges, please contact
YINAI STUDIO
Hours: 10:00 - 17:00 JST(except Saturdays, Sundays, and holidays)
E-mail: mqq5197@gmail.com Phone: +81-90-2053-6162
We provide detailed product information on the product pages for our customers to feel more comfortable with their purchases. Please check the product information carefully before purchasing.
If you find any damage or defects in the products you receive, please contact us within 7 days of receipt of the products. If the product is defective, we will pay for the shipping costs of returning or exchanging the product. Refunds in the case of returns will be paid within 5 business days after the product arrives at our company and its condition is confirmed.
＜For inquiries regarding returns and exchanges, please contact
YINAI STUDIO
Hours: 10:00 - 17:00 JST(except Saturdays, Sundays, and holidays)
E-mail: mqq5197@gmail.com Phone: +81-90-2053-6162